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Service desk
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#	Item
461	Close Support Service Desk v 3.00 Upgrade Guide © Close Fit Software Ltd 2010 I Add to Reading List Source URL: www.closefitsoftware.com Language: English - Date: 2010-07-31 07:32:10 Relational database management systems Windows Server Windows XP Windows NT Microsoft Access Windows Microsoft SQL Server Features new to Windows XP Windows Explorer Software Microsoft Windows System software
462	Introduction Technology has fundamentally changed customer care, empowering the customer with as much or more information, devices and channels of engagement as the average customer service agent has to deliver service Add to Reading List Source URL: download.microsoft.com Language: English - Date: 2014-12-12 16:10:08 Customer experience Help desk Service-level agreement Customer engagement SysAid Technologies Marketing Business Customer experience management
463	Service Desk Tool Managing My Profile and email notifications Managing My Profile The Service Desk tool (SDT) uses Griffith University data to create a user profile for all individuals Add to Reading List Source URL: intranet.secure.griffith.edu.au Language: English - Date: 2015-02-04 17:42:37 Notification system Computing Technology Information science Email Human–computer interaction Information systems
464	Service Desk Tool Service Desk Tool Knowledge Base The Service Desk tool Knowledge Base contains Announcements and Known Errors, including any associated workarounds and root cause fixes, in the form of knowledge articl Add to Reading List Source URL: intranet.secure.griffith.edu.au Language: English - Date: 2015-02-04 17:50:37 Epistemology Technology Social information processing Hypertext Information technology management Problem management Knowledge base
465	Service Desk Tool Updating a Service Request (incident or request) An analyst needs to update recorded requests as progress is made to resolve them. Incident Management Process Rule 0.2 of the Incident Management Handbo Add to Reading List Source URL: intranet.secure.griffith.edu.au Language: English - Date: 2015-02-04 17:48:38 Computing Technology Management Email Incident management Information Technology Infrastructure Library
466	Service Desk Tool Creating Reminders in Request Records Follow Up and Due Date reminders can be created to send the user a notification at a specified date and time. 1. Follow Up reminders can be created in all request Add to Reading List Source URL: intranet.secure.griffith.edu.au Language: English - Date: 2015-02-04 17:37:30 Email Computing Internet Technology Calendaring software Data synchronization Groupware
467	RIVERBED MAINTENANCE AND SUPPORT SERVICES Riverbed offers a choice of support levels so customers can choose the plan that fits their specific requirements, IT needs, and business goals. This flexibility also means that Add to Reading List Source URL: media-cms.riverbed.com Language: English - Date: 2014-04-01 12:28:45 Help desk Outsourcing Automation Customer support Technical support Service Online shopping Riverbed Technology Marketing Customer experience management Business
468	Service Desk Tool Using Filters A filter is a set of conditions applied to a table in order to find and work with a subset of data in a list. Filters allow the analyst to search any of the visible and hidden fields with Add to Reading List Source URL: intranet.secure.griffith.edu.au Language: English - Date: 2015-02-04 17:49:13 Filter Technology Structure Mathematics Optical filters Neutral density filter Photographic filter
469	DOC Document Add to Reading List Source URL: intranet.secure.griffith.edu.au Language: English - Date: 2013-06-20 21:22:21 Business Incident management Problem management Information Technology Infrastructure Library Service desk Service Computer security incident management Information technology management Management Project management
470	Service Desk Tool Record Relationships Service Desk Tool Defined for Analysts Prepared by: Service Management Office Add to Reading List Source URL: intranet.secure.griffith.edu.au Language: English - Date: 2015-02-04 17:43:52 Internet protocols Internet standards

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